Terms of Service

1. Who operates Chat Forensics

Chat Forensics is a service operated by Debut Web Consultants.

Legal proprietor: [INSERT FULL LEGAL NAME OF SOLE TRADER / LEGAL ENTITY] Trading name: Debut Web Consultants Business address: [INSERT GEOGRAPHIC BUSINESS ADDRESS] United Kingdom

Email: support@chat-forensics.com

References in these Terms to "Chat Forensics", "we", "us" and "our" mean the person or entity identified above.

2. What Chat Forensics does

Chat Forensics is an AI-assisted conversation-analysis service.

Depending on the report or features selected, the Service may analyse information including:

• exported chat messages;
• dates and timestamps;
• participant information;
• conversation structure;
• message frequency;
• communication patterns;
• changes in communication over time;
• statements and apparent inconsistencies;
• agreements, arrangements and commitments;
• sentiment and conversational tone;
• potentially hostile, threatening, pressurising or controlling language;
• voice notes;
• audio recordings;
• photographs;
• images;
• videos;
• documents or other supported attachments; and
• questions submitted using Ask AI or similar features.

The Service may produce summaries, timelines, statistics, extracted quotations, classifications, observations, comparisons, pattern analysis and other AI-assisted findings.

The precise functionality available to you depends on the product, report, plan and processing options shown before purchase.

3. What Chat Forensics does not do

Chat Forensics is an analytical tool.

It does not:

• determine objectively what happened outside the material supplied;
• determine whether a person is truthful or dishonest;
• operate as a lie detector;
• diagnose a medical, psychiatric or psychological condition;
• determine whether a person has committed a criminal offence;
• determine whether behaviour legally constitutes abuse, coercive control, harassment, stalking or another legal wrong;
• determine liability in civil or family proceedings;
• determine whether evidence is authentic;
• independently verify statements made in a conversation;
• establish the identity of a participant merely because a name or account appears in an export;
• provide legal representation;
• provide medical or psychological advice;
• provide safeguarding decisions;
• provide financial or other regulated professional advice; or
• replace assessment by an appropriately qualified human professional where professional judgement is required.

A finding such as "potential inconsistency", "concerning communication", "pressure pattern", "hostile language" or a similar description means only that the supplied material has been analysed as containing features corresponding to the criteria used by the Service.

It is not a finding of legal or factual guilt.

4. Evidence-first analysis

Where technically possible, Chat Forensics is designed to make findings checkable against the source material.

Reports may therefore include:

• the messages supporting a finding;
• dates and participants;
• surrounding context;
• contradictory material;
• alternative explanations;
• limitations;
• confidence indicators; and
• information that could change the interpretation.

You should review important findings against the original conversation rather than relying exclusively on a generated summary.

5. Minimum age

You must be 18 years of age or older to create an account, purchase a report or submit material for analysis.

The Service is not intended to be purchased directly by children.

A parent, guardian or other adult with lawful authority may use the Service in relation to material involving a child where doing so is lawful and appropriate.

Nothing in this section gives a person authority to access or submit a child's private communications where they would not otherwise lawfully be entitled to do so.

6. Your account

You must provide accurate information when creating and maintaining an account.

You are responsible for:

• maintaining the security of your account;
• keeping your login credentials confidential;
• activity carried out through your account;
• notifying us promptly if you believe your account has been compromised; and
• ensuring that any device from which you upload sensitive material is reasonably secure.

You must not:

• impersonate another person;
• create an account using another person's identity without authority;
• allow another person to use your account to circumvent these Terms; or
• attempt to gain unauthorised access to another user's account or reports.

We may require reasonable verification where necessary to protect an account, investigate fraud or comply with law.

7. Your responsibility for uploaded material

You remain responsible for the material you choose to submit to Chat Forensics.

Before uploading a conversation, file or media item, you must reasonably believe that you are lawfully entitled to possess and submit that material for the purpose for which you are using the Service.

For example, this may include a conversation:

• in which you participated;
• lawfully exported from an account you are authorised to access;
• provided to you lawfully by a participant;
• supplied to you by a person legally authorised to provide it; or
• which you are otherwise lawfully entitled to process.

Uploading material to Chat Forensics does not itself establish that your acquisition or use of that material is lawful.

8. Third-party information

Chats commonly contain information about people other than the person uploading them.

Those people may have privacy, confidentiality, data-protection, intellectual-property or other legal rights.

You must not use Chat Forensics as a means of obtaining, processing, publishing or exploiting information that you obtained unlawfully.

Our handling of personal information submitted to the Service is separately explained in our Privacy Notice.

Your responsibilities under these Terms do not replace our own responsibilities under applicable data-protection law.

9. Content involving children

You must exercise particular care when submitting material relating to a child.

You must not upload:

• child sexual abuse material;
• sexual or intimate images of a person under 18;
• material whose possession, copying or transmission is unlawful;
• material obtained through unlawful access to a child's account or device; or
• material submitted for exploitation, harassment, blackmail or another unlawful purpose.

Where content relating to a child can reasonably be excluded without defeating the legitimate purpose of your analysis, you should avoid submitting unnecessary information.

We may immediately prevent processing, restrict access, preserve information where legally required or make a report to an appropriate authority where required by law.

10. Prohibited content and uses

You must not use the Service to:

• process material obtained through hacking, unlawful interception, unauthorised access or theft;
• facilitate stalking, harassment, blackmail, extortion or intimidation;
• create defamatory material knowingly or recklessly;
• publish private or intimate material unlawfully;
• exploit or harm a child;
• upload malware or malicious code;
• interfere with our systems or security controls;
• reverse engineer, scrape or systematically extract protected parts of the Service except where law expressly permits;
• circumvent usage limits, payment controls or technical restrictions;
• use automated means to overload the Service;
• impersonate another person;
• fabricate conversation evidence and represent it as authentic;
• create misleading reports by deliberately removing material context and representing the result as analysis of a complete conversation;
• train, benchmark or reproduce a competing commercial service through systematic extraction of our software, prompts, templates or proprietary methodology without permission; or
• use the Service for an unlawful purpose.

We may suspend processing or access where we reasonably believe these rules have been breached.

11. Your rights in uploaded content

You retain whatever ownership and other rights you hold in material you upload.

You do not transfer ownership of your conversations or media to Chat Forensics.

You give us a limited permission to host, copy, convert, transcribe, pseudonymise, analyse and otherwise process submitted material only to the extent reasonably necessary to provide, secure and administer the Service, comply with law and exercise our rights under these Terms.

Our Privacy Notice explains our processing and retention of personal information in more detail.

12. Personal information

Use of the Service may involve processing substantial amounts of personal information relating both to you and to other participants.

Some conversations may reveal particularly sensitive information, including information concerning:

• health;
• sexuality or sex life;
• racial or ethnic origin;
• religion;
• political opinions;
• biometrics;
• alleged or actual criminal conduct;
• children;
• family proceedings; or
• other private matters.

Our handling of personal information is governed by our Privacy Notice.

If these Terms conflict with our Privacy Notice concerning how personal information is processed, the Privacy Notice governs the data-protection description of that processing.

13. Text pseudonymisation

Where stated by the Service, identifiable information in chat text may be replaced or pseudonymised before relevant text is sent for AI processing.

For example, a person's name may be replaced with a participant label and certain phone numbers, email addresses or links may be replaced with placeholders.

Pseudonymisation reduces exposure of direct identifiers but does not necessarily make information anonymous.

A conversation may remain capable of identifying somebody from its context.

You should therefore treat generated reports as potentially containing personal information.

14. Media files

Images, audio recordings, voice notes and videos cannot necessarily be pseudonymised before analysis in the same way as text.

If you choose to submit media for analysis, the media itself may need to be processed by an AI or infrastructure provider in order to provide the requested feature.

Do not submit media unless you are comfortable with the processing explained in our Privacy Notice.

15. AI providers

We may use specialist third-party technology and AI providers to perform parts of the Service.

Those providers may process information on our behalf or as otherwise described in our Privacy Notice.

The precise providers, transfer arrangements, retention controls and relevant privacy information are set out or linked from the Privacy Notice where required.

16. AI-assisted reports may be wrong

Artificial-intelligence systems can make mistakes.

A report may:

• misunderstand context;
• miss sarcasm, irony or humour;
• attribute significance to an unimportant message;
• fail to identify relevant context;
• incorrectly associate a message with an event;
• misunderstand slang, dialect or abbreviations;
• mistranscribe audio;
• incorrectly describe an image or video;
• make an inference that is not supported by all of the available evidence;
• fail to recognise that information is missing;
• produce inconsistent outputs; or
• otherwise contain an error.

You must therefore check material findings against the original source conversation before relying on them.

17. Missing context

Chat Forensics can analyse only what is supplied to it.

A report may be materially affected where:

• messages have been deleted;
• one participant's messages are missing;
• parts of a conversation took place by telephone or in person;
• another messaging service was used;
• files or voice notes were omitted;
• dates or metadata are incomplete;
• an export format removes information;
• screenshots have been cropped;
• material has been edited;
• the supplied conversation covers only part of a relevant period; or
• relevant events occurred outside the conversation.

Absence of a message from an uploaded dataset does not prove that a communication or event did not occur.

18. Authenticity

Unless expressly stated otherwise, Chat Forensics does not independently authenticate uploaded conversations or media.

We generally analyse the material presented to the Service as supplied.

A report therefore does not certify that:

• a message is genuine;
• an export is complete;
• a timestamp is accurate;
• an account was controlled by the person named;
• media has not been edited; or
• a screenshot or document is authentic.

19. Confidence indicators

Where a report uses confidence labels, scores or similar indicators, those indicators describe the strength of the analytical relationship between the supplied material and the particular finding under the system's methodology.

They are not probabilities that an allegation is true.

For example, a "high confidence" inconsistency means the system identified relatively strong textual support for the inconsistency within the supplied material. It does not mean there is a stated percentage probability that a participant lied.

20. Not legal advice

Chat Forensics does not provide legal advice.

Nothing generated by the Service creates a solicitor-client relationship, barrister-client relationship or other professional advisory relationship.

A report may help a user organise and understand supplied communications, but decisions about legal rights, litigation strategy or the presentation of evidence remain the user's responsibility.

21. Reports and legal proceedings

Chat Forensics reports are not expert witness reports and are not represented as complying with any procedural requirements applicable to expert evidence.

A report does not determine:

• admissibility;
• authenticity;
• relevance;
• evidential weight; or
• whether a court, tribunal, police force, regulator, local authority or other organisation will accept it.

Those questions are determined by the applicable law, procedural rules and relevant decision-maker.

You may download or provide your report to another person where you are legally entitled to do so, including to a legal adviser or other professional.

If you choose to produce a report in legal proceedings, you are responsible for complying with applicable procedural rules, confidentiality requirements, reporting restrictions, disclosure obligations and court orders.

A report should not be described as independent expert evidence unless it has separately been prepared and instructed in a manner satisfying the applicable requirements for such evidence.

22. No decision-making about another person

You should not use a Chat Forensics report as the sole basis for making a decision that has serious legal, employment, housing, financial, medical, safeguarding or similarly significant consequences for another person.

The Service is designed to assist human review of communications, not replace appropriate investigation and decision-making.

23. Free previews

Where we provide a free preview, the preview is intended to help you understand matters such as:

• whether a chat can be processed;
• approximate conversation size;
• supported media;
• available report types;
• indicative information extracted from the upload; and
• the price payable for further analysis.

The precise content of a preview may vary.

A free preview does not entitle you to a complete paid report.

24. Prices

The price applicable to an order is the price displayed to you before you confirm payment.

Prices may depend on factors such as:

• number of messages;
• type of report;
• quantity of media;
• duration of audio or video;
• analysis options; and
• other processing requirements clearly disclosed before purchase.

Any unavoidable fees or charges applicable to an order will be shown before you place the order.

We may change future prices at any time, but a price change does not retrospectively alter an order you have already placed and paid for.

25. Currency

Prices may be displayed in pounds sterling, US dollars or another supported currency.

The currency and total amount shown at checkout are the amounts relevant to your purchase.

Your bank, card issuer or payment provider may independently impose currency-conversion or transaction charges. Those charges are outside our control.

26. Payment

Payments may be processed by a third-party payment provider.

We do not necessarily receive or retain your full payment-card information.

Your order is not complete until payment has been authorised where payment is required.

If a payment is reversed, disputed or fraudulently made, we may suspend access to the relevant paid content while the matter is investigated.

Nothing in this section prevents you from exercising any lawful rights against us or your payment provider.

27. Your statutory rights

Nothing in these Terms removes any cancellation, refund, repair, repeat-performance, price-reduction or other consumer right that applies to you by law.

Where you purchase as a consumer, statutory consumer protections continue to apply.

28. Immediate processing

Chat Forensics is ordinarily designed to begin processing shortly after you purchase a report.

Where applicable law gives you a cooling-off period, we will obtain any express request, consent and acknowledgement required by law before beginning immediate processing.

Where the law requires it, this may include asking you to:

1. expressly request that the Service begins during the cancellation period; and/or
2. expressly consent to immediate supply of digital content and acknowledge that the statutory cancellation right will be lost once supply begins.

The wording shown at checkout forms part of your order.

29. Digital content cancellation

Where your purchase constitutes digital content supplied otherwise than on a tangible medium and you expressly consent to supply beginning during the statutory cancellation period and acknowledge that your cancellation right will be lost, your statutory right to cancel may end when supply begins in accordance with applicable law.

This does not affect rights arising where the digital content is defective, misdescribed or otherwise fails to satisfy applicable statutory requirements.

30. Services supplied during the cooling-off period

To the extent that any part of your purchase is legally treated as a service rather than digital content, we may ask you expressly to request performance during the statutory cancellation period.

Where legally applicable:

• you may lose the right to cancel once the service has been fully performed after the required request and acknowledgement; or
• if you cancel after requesting early performance but before full performance, you may be responsible for an appropriate proportion of the service already supplied.

This section applies only to the extent permitted by law.

31. Problems with a report

If a paid report:

• fails to generate;
• is materially corrupted;
• cannot be accessed;
• is materially incomplete because of a fault in our Service;
• materially fails to match what you purchased; or
• otherwise does not comply with rights that apply to you by law,

contact support@chat-forensics.com.

Depending on the circumstances and applicable law, we may:

• re-run the analysis;
• repair or replace the affected digital content;
• provide repeat performance;
• restore access;
• provide an appropriate price reduction; or
• issue a refund.

We do not operate a blanket "no refunds" policy where doing so would conflict with statutory consumer rights.

32. User-supplied defects

We may not be responsible for an unsatisfactory result caused by a problem with material supplied by you, for example where:

• the exported chat is incomplete;
• an unsupported format is uploaded;
• the file is corrupted before reaching us;
• media has been omitted;
• the wrong conversation is uploaded; or
• relevant material is missing.

We will, where reasonably practicable, attempt to identify obvious technical problems before paid processing.

33. Ask AI

Where your report includes Ask AI or similar functionality, you may submit questions concerning the analysed material.

Answers are AI-generated and subject to the same limitations as the underlying report.

Ask AI must not be treated as:

• legal advice;
• medical advice;
• psychological diagnosis;
• crisis counselling;
• safeguarding determination; or
• verification of an allegation.

34. Usage allowances

A purchase may include a stated number of Ask AI questions, media analyses or other usage allowances.

The applicable allowance will be displayed as part of the purchased product.

Where an allowance has been consumed by successful processing, it is ordinarily treated as used.

If a request fails because of a technical fault attributable to us and no usable result is supplied, we may restore the relevant allowance.

35. Service availability

We aim to provide a reliable Service but do not guarantee uninterrupted availability.

The Service may temporarily be unavailable because of:

• maintenance;
• software updates;
• infrastructure failures;
• AI-provider failures;
• payment-provider failures;
• internet outages;
• security incidents;
• excessive demand; or
• events outside our reasonable control.

Where a paid analysis cannot be supplied because of a failure for which we are responsible, your statutory and contractual rights remain unaffected.

36. Changes to the Service

We may change the Service to:

• improve functionality;
• introduce new report types;
• improve security;
• comply with law;
• respond to changes made by messaging platforms;
• change AI or infrastructure providers;
• retire obsolete functionality; or
• address technical problems.

Changes to future functionality do not entitle us to deprive you of paid digital content or rights already acquired under an existing order where doing so would breach applicable consumer law.

37. Third-party messaging platforms

Chat Forensics is an independent service.

Unless expressly stated otherwise, we are not affiliated with, endorsed by or sponsored by WhatsApp, Meta, Facebook, Instagram, Telegram, Snapchat, Apple, Google or any other messaging-platform provider.

Trade marks and product names belonging to third parties remain the property of their respective owners.

Changes made by a third-party platform to its export formats or systems may temporarily affect compatibility with the Service.

38. Our software and materials

The Chat Forensics software, website design, branding, report structures, original written materials, graphics, code and proprietary analytical systems are owned by us or licensed to us.

Except where law permits otherwise, you must not copy, reproduce, sell, licence or commercially exploit those materials without permission.

39. Your report

Subject to the rights of other people in the underlying conversation:

• you may download your report;
• keep it for your own records;
• share it privately with advisers or appropriate third parties;
• use it for legitimate personal purposes; and
• provide it in proceedings or investigations where you are legally entitled to do so.

To the extent that we own intellectual-property rights in a report supplied to you, we grant you a non-exclusive, worldwide, royalty-free licence to use that report for those purposes.

This licence does not give you ownership of our software, methodology, templates or underlying systems.

Nothing in these Terms purports to give you rights in another person's copyrighted or confidential material that you would not otherwise have.

40. Security

We use technical and organisational measures designed to protect submitted information.

No online service can guarantee absolute security.

You should:

• use a strong password;
• keep your device secure;
• avoid uploading sensitive material from a shared device;
• log out when using a device accessible to others; and
• contact us promptly if you suspect unauthorised access.

Further information is available on our Security page.

41. Security testing

You must not conduct intrusive security testing against the Service without our prior written permission.

If you believe you have discovered a vulnerability, contact:

support@chat-forensics.com

with "Security report" in the subject line.

We ask researchers to give us a reasonable opportunity to investigate and remediate an issue before public disclosure.

42. Suspension

We may temporarily restrict or suspend access where reasonably necessary to:

• protect the security of the Service;
• investigate suspected fraud;
• stop unlawful activity;
• prevent serious misuse;
• comply with a legal obligation;
• respond to a security incident; or
• enforce these Terms.

Where appropriate, we will explain the reason for the restriction.

We will not use this section to avoid providing digital content for which you have already paid without respecting any rights or remedies available to you.

43. Closing your account

You may ask us to close your account by contacting:

support@chat-forensics.com

Where available, you may also delete individual chats and reports through your dashboard.

Deletion and retention are governed by our Privacy Notice, including any information that we are legally required to retain for accounting, fraud prevention, dispute management or other legal purposes.

44. Rights we do not exclude

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing excludes or restricts:

• liability for death or personal injury caused by negligence where it cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• statutory consumer rights;
• rights concerning digital content or services that cannot lawfully be restricted; or
• any other liability that applicable law says cannot be excluded or limited.

45. Foreseeable losses for consumers

If you use the Service as a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where the law imposes that responsibility.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

46. Business losses

The Service is primarily designed for personal consumer use unless we expressly agree otherwise.

If you use the Service wholly or mainly for commercial or business purposes, we will not be responsible, to the extent permitted by law, for:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of goodwill; or
• indirect or consequential commercial loss.

Where permitted by law, our total contractual liability to a business user arising from a particular paid order will not exceed the greater of:

1. the amount paid for the affected order; or
2. £100,

except where liability cannot lawfully be limited.

This business limitation does not apply to consumers.

47. Decisions made using a report

Subject to rights that cannot lawfully be excluded, we are not responsible merely because a user or third party chooses to make a decision based on an AI-generated interpretation without appropriately checking the underlying evidence.

You remain responsible for deciding how to use a report.

48. Contact us first

If you believe there is a problem with your purchase or the Service, contact:

support@chat-forensics.com

Please provide:

• the email address associated with your account;
• the approximate date of purchase;
• the affected report or order; and
• a description of the problem.

Please do not email us the underlying private chat or media unless we specifically ask for particular information needed to investigate the issue.

We aim to respond to support enquiries within one working day.

49. Consumer rights and dispute resolution

You may have statutory rights to pursue a complaint or remedy independently of our internal complaints procedure.

Nothing in these Terms requires you to give up those rights.

Where we are legally required to participate in a particular approved alternative dispute-resolution procedure, we will provide the relevant information.

50. Changes to these Terms

We may update these Terms where reasonably necessary, including because of:

• changes to the Service;
• changes in law;
• regulatory guidance;
• new features;
• security requirements; or
• changes to our business structure.

The version applicable to an individual paid order is generally the version presented or made available when that order was placed, except where a change must apply by law or you expressly agree otherwise.

The latest version will be published on this page with its revision date.

51. Entire agreement

These Terms, together with any product description, checkout information and policies expressly incorporated into them, constitute the agreement governing your use of the Service.

Nothing in this section excludes liability for fraudulent misrepresentation or overrides information that applicable consumer law treats as binding contractual information.

52. If part of these Terms is invalid

If a court or other competent authority determines that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

53. No waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it.

54. Transfer of these Terms

We may transfer our rights and obligations under these Terms as part of a genuine sale, reorganisation or transfer of our business, provided this does not reduce your statutory or contractual rights.

You may transfer your rights where applicable law permits or with our written agreement.

55. Third-party rights

Except where expressly provided otherwise, no person other than you and us has a contractual right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect rights a third party may possess independently of these Terms, including rights under privacy, confidentiality, intellectual-property or data-protection law.

56. Governing law

These Terms are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, European Economic Area or another jurisdiction whose mandatory consumer protections apply to you, nothing in these Terms deprives you of those mandatory protections.

57. Courts

If you are a consumer resident in England or Wales, the courts of England and Wales may determine disputes relating to these Terms.

If you are a consumer resident in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you live outside the United Kingdom, applicable mandatory consumer-law jurisdiction rules remain unaffected.

Business users agree, so far as legally permitted, that the courts of England and Wales have exclusive jurisdiction.

58. Contact details

Questions about these Terms:

support@chat-forensics.com

Privacy requests:

support@chat-forensics.com Subject: Privacy request

Security reports:

support@chat-forensics.com Subject: Security report

Operator:

Chat Forensics Operated by Debut Web Consultants [INSERT FULL LEGAL PROPRIETOR NAME] [INSERT GEOGRAPHIC BUSINESS ADDRESS] United Kingdom

59. Documents that form part of the service framework